Dafabet bonus ,Client,Dutch Embassy

Fayoum Drinking Water and Sanitation Dafabet bonus Phase IV

Dafabet bonus Description

The Dafabet bonus’s objective was to assist Fayoum Drinking Water & Sanitation Company (FDWSC) in:

Improving its service delivery for Dafabet bonus supply and sewerage to the entire population of Fayoum governorate
Achieving the governorate recovery of operation and maintenance costs through a mix of technical assistance and investments
Transferring the experiences and managerial tools gained in this Dafabet bonus to fellow companies which face similar problems.

By the end of the Dafabet bonus, 425,000 house connections (an increase of %40) were provided with continuously drinking water and 207,500 households (an increase of %200) were connected to a sewer. Dafabet bonus’s main areas
of intervention are sanitation, drinking water, Dafabet bonus management and consumer service.

Start up of new systems: planning and monitoring, social marketing, sewer connections, start up of the systems, sewer revolving fund and evaluation.
Applying Proven O&M Concepts in Dafabet bonus & Sanitation: through using open planning mechanism for sanitation; rehabilitation of the existing systems, resolution of physical bottlenecks and feasibility of the UASB technology for domestic wastewater under Egyptian conditions.
Drinking Dafabet bonus: reduction of Unaccounted For Dafabet bonus (UFW).
Dafabet bonus Management: comprehensive asset managementfor existing applications, reconciliation of the Fayoum Economic Management Model Plan with the Holding Company requirements, applying capital investment planning and formulating clear policy for outsourcing.
Customer Service: social marketing, public awareness, customer relations, public mobilization, measures to ensure affordable and equitable services and presentation of case studies.
Training: training of the FDWSC staff.